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COVER STORY PLUS

or may not have their own code
of practice and despite having
their own if they may not be Though the vision is incredible and rationale, it is
customized/integrated which may obvious that its delivery shall have its own bunch
result in confusion and inefficient of challenges, but we Indians have historically
working and heavy dependency on proven our critics wrong and demonstrated
specific firms and their resources.
Appropriate standards shall be our capability to deliver such mega projects
adopted across projects/cities aimed at transforming the life of common man
and compliance shall be ensured. in the City and we have no doubts in our minds
Also “unified code of practice” for about the success of the same. Gatherings
implementation, operation and like these give us an opportunity to look back,
maintenance of the systems shall be
developed centrally and deployed evaluate, undertake course corrections where we
after customization to local needs. appropriate, re-energize and continue the journey
This can reduce frequent failures, towards the goal.
and response/resolution times
along with enhancing the level of
service/user experience. 4. Sustain the Momentum and tribunal shall be set-up for quick
3. Citizen Engagement – Citizen Competitive Spirit – Smart City resolution of disputes along with
being central to the whole mission, Mission got off to a great start formulation of guidelines for
their participation in the project due to inclusive and a competitive escalation and quick resolution.
shall not be played down. They approach. Sustaining the same Such measure will also enhance the
shall be engaged at every stage at every stage of the mission is interests of private investors.
in terms of adaptation of new essential to achieve the goals. A common framework for
processes, willingness to payment Possible dampeners to this evaluation and scoring of these
of user charges, continuous and momentum shall be assessment projects at different stages based
fair feedback on services, penalty and mitigated from time to time.
for non-compliance / violations on their adherence to mission goals
to rules etc. Agitations and lack Special review of extraordinary shall be designed and implemented.
of buy-in on any of the initiatives situations shall be conducted on The same shall be used to “give a
can derail or delay the projects. need-basis which result in loss of score to each City on monthly/
Citizen engagement program momentum such as those man- quarterly basis which shall ensure
shall be designed taking into made or natural calamities. Such the competitive spirit is sustained
account the projects and their events can pose a serious threat to throughout. Government/Ministry
requirements, socio-economic and timely completion of projects and shall also undertake an annual
cultural diversity, familiarization achievement of the goals. Specific event to reconcile the progress
to technology and the capitalizing interventions with additional made, reward achievers and discuss
the reach of existing NGO/ financial or personnel assistance challenges and way forward.”
citizen forums. This program shall be designed to facilitate 5. Promote Innovation – Initiatives
shall also incorporate the mode, re-gaining the lost momentum. For such as these also throw open the
media, systems and resources for e.g. recent floods in the some of opportunities at us and bring out
implementation of the same. the states have put in jeopardy the the innovative minds amongst us
This program shall aim at smart city projects owing to the shift to catalyze through development
communicating the facts and in focus of the entire administrative of alternative systems or methods
progress made, educate them machinery for management of to take the mission to its intended
on the policy, regulatory and the crisis. goal with optimal resources. There
enforcement measures and seek Also, disputes between contractors has to be a process for evaluation,
their feedback. This shall ensure and authorities were found to have recognition and adaptation of such
moderation of citizen expectations a major impact on the progress of innovations. These innovators shall
and avoid pessimism. the projects. A local cross functional be encouraged and rewarded.

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